UNSW IT Lends Support to eReuse Program

ereuse standeReuse is a UNSW student start-up and not-for-profit organisation with the goal of supporting a sustainable e-waste management system. The program, funded by Arc, has recently launched as a pilot, and UNSW IT are proud to be able to support the initiative.

eReuse has a two main goals. The first is to reduce the amount of e-waste filling up landfills across Australia by breathing new life into “old but good” computer equipment. At the same time, eReuse hopes help bridge the digital divide by getting that computing equipment into the hands of disadvantaged families.  Continue reading

Lynda Courses for UNSW Staff and Students

Lynda.com helps UNSW staff and students learn software, creative, and business skills to achieve personal and professional goals. UNSW staff and students have unlimited access to a vast library (3,278 courses and 109,000 tutorials) of high quality, current, and engaging video tutorials taught by professional teachers. Continue reading

UNSW IT Service Centre – About Us

Here is the first in a series of videos introducing you to the UNSW IT team. We’re starting with the IT Service Centre, the first people you’re likely to interact with when you contact IT. 

UNSW Australia is one of the largest universities in the country. With over 53k students, 6k staff and over 260k alumni,  the IT Service Centre is one of the first contact points for prospective and current students, staff and alumni of UNSW. 

The IT Service Centre is a small and dedicated team that strives to provide positive outcomes for its customers. The team is trained to technically troubleshoot IT issues from wireless and email to learning and research systems. The range of services we support is very wide, and the IT Service Centre resolves around 70k requests per year, and around 30k of those at the first point of contact.   

The team also provisions access to core organisational systems, actioning over 7.5k requests per year. The University needs to focus on collaboration, learning, teaching and research, and the IT Service Centre enables this.  

One initiative of the Service Centre is the IT Hero Program. The program allows our students to experience meaningful work integrated learning through participation in internal innovation projects aimed at improving UNSW products and services.  

The Service Centre’s mission is to provide an awesome experience to every customer, on every device, across every touchpoint.

Pokemon Go at UNSW

Love it or hate it, there’s no escaping the impact of Pokemon Go. In the last few weeks, Nintendo gained almost $30 billion in market value, before seeing its stock tumble just as quickly. Thousands of Australians joined a Pokemon walk to catch the little critters as a community. The game has even caused a surge in battery pack sales, with some retailers seeing an increase of 200%. So what has been the impact at UNSW?


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Graduate Research Information System Launched

The Graduate Research Information System (GRIS) successfully went live on Friday, July 1. Around 80 staff attended GRS’s pre-Go Live demonstration sessions in Sydney last week and in Canberra the previous week, and as of yesterday, 119 users have logged in to GRIS, including sessions from as far afield as Germany, Slovenia, Serbia and Taiwan! So far 16 variation to candidature requests have been lodged by candidates and GRS have routed 19 admission applications to Schools for assessment. Continue reading