{"id":3017,"name":"paulpatterson","url":"","description":"Paul Patterson PhD. is Professor Marketing at the University of New South Wales (UNSW).  Prior to joining academe, he spent 15 years in the banking, telecommunications and public sectors, and as a management consultant with an international consultancy firm. His research, teaching and consulting interests lie in marketing issues in the service economy - especially the interaction between frontline employees and customers, consumer complaing behaviour, service recovery, service productivity & the internationalisation of service firms, especially across -west-east cultures.","link":"https:\/\/blogs.unsw.edu.au\/marketinginasia\/blog\/author\/paulpatterson\/","slug":"paulpatterson","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/18bd5472236055988cacc671d210e0ef66b0627222eb48486e55154f9bd18245?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/18bd5472236055988cacc671d210e0ef66b0627222eb48486e55154f9bd18245?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/18bd5472236055988cacc671d210e0ef66b0627222eb48486e55154f9bd18245?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/blogs.unsw.edu.au\/marketinginasia\/wp-json\/wp\/v2\/users\/3017","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.unsw.edu.au\/marketinginasia\/wp-json\/wp\/v2\/users"}]}}