{"id":343,"date":"2016-08-17T09:36:23","date_gmt":"2016-08-16T23:36:23","guid":{"rendered":"http:\/\/blogs.unsw.edu.au\/unsw-it\/?p=343"},"modified":"2016-08-17T09:36:23","modified_gmt":"2016-08-16T23:36:23","slug":"unsw-it-service-centre-about-us","status":"publish","type":"post","link":"https:\/\/blogs.unsw.edu.au\/unsw-it\/blog\/2016\/08\/unsw-it-service-centre-about-us\/","title":{"rendered":"UNSW IT Service Centre \u2013 About Us"},"content":{"rendered":"<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom: 10px\">\n<p><iframe loading=\"lazy\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/938jnBIK4lk?feature=oembed\" frameborder=\"0\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<p class=\"p1\"><span class=\"s1\">Here is the first in a series of videos introducing you to the UNSW IT team. We&#8217;re starting\u00a0with the IT Service Centre, the first people you\u2019re likely to interact with when you contact IT.<\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">UNSW Australia is one of the largest universities in the country. With over 53k students, 6k staff and over 260k alumni,\u00a0 the IT Service Centre is one of the first contact points for prospective and current students, staff and alumni of UNSW.<\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The IT Service Centre is a small and dedicated team that strives to provide positive outcomes for its customers.\u202fThe team is trained to technically troubleshoot IT issues from wireless and email to learning and research systems. The range of services we support is very wide, and the IT Service Centre resolves around 70k requests per year, and around 30k of those at the first point of contact.\u202f\u202f<\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The team also provisions access to core organisational systems, actioning over 7.5k requests per year.\u202fThe University needs to focus on collaboration, learning, teaching and research, and the IT Service Centre\u202fenables this.\u202f<\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">One initiative of the Service Centre is the IT Hero Program. The program allows our students to experience meaningful work integrated learning through participation in internal innovation projects aimed at improving UNSW products and services.\u202f<\/span><span class=\"s2\">\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The Service Centre\u2019s\u202fmission is to provide an awesome experience to every customer, on every device, across every touchpoint.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is the first in a series of videos introducing you to the UNSW IT team. We&#8217;re starting\u00a0with the IT Service Centre, the first people you\u2019re likely to interact with when you contact IT.\u00a0 UNSW Australia is one of the largest universities in the country. With over 53k students, 6k staff and over 260k alumni,\u00a0 &hellip;<\/p>\n","protected":false},"author":87034,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[3562,64],"tags":[16221,43753,3562,32,79],"class_list":["post-343","post","type-post","status-publish","format-standard","hentry","category-team","category-technology","tag-about","tag-itunsw","tag-team","tag-unsw","tag-video"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/posts\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/users\/87034"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":4,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/posts\/343\/revisions"}],"predecessor-version":[{"id":347,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/posts\/343\/revisions\/347"}],"wp:attachment":[{"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/media?parent=343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/categories?post=343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.unsw.edu.au\/unsw-it\/wp-json\/wp\/v2\/tags?post=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}