Month: September 2016

Lynda Courses Experiencing Rapid Growth

Posted on by Peter Wells

Have you taken advantage of the thousands of free online courses available to UNSW staff and students at Lynda.com?

7415 UNSW staff and students have signed up for their free Lynda.com accounts. Together we’ve watched 306801 videos, for a total of 21152 hours of videos viewed. Lynda doesn’t just provide videos, they offer short courses with exams and accreditation, and so far 3324 of these courses have been completed. 

It’s just another way we’re providing support and education to staff and students at UNSW Australia.

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UNSW Recommendations for macOS Sierra

Posted on by Peter Wells

Wait and research before upgrading

Apple is releasing its new version of the Mac operating system, macOS 10.12 Sierra on September 21.

Mac users running 10.11 can upgrade their Mac via the Mac App Store from the 21st, however UNSW IT suggest you delay upgrading your Mac for a few weeks to give Apple and app developers time to address the many bugs that typically exist in a new operating system release.

If you rely on certain software (such as SPSS or Photoshop) it is worth waiting to see if other users are experiencing bugs with that software before upgrading. Checking the support forums of the software you use regularly is recommended. Roaring Apps maintains a list of applications that are known to be incompatible with Sierra. Continue reading →

UNSW IT Lends Support to eReuse Program

Posted on by Peter Wells

ereuse standeReuse is a UNSW student start-up and not-for-profit organisation with the goal of supporting a sustainable e-waste management system. The program, funded by Arc, has recently launched as a pilot, and UNSW IT are proud to be able to support the initiative.

eReuse has a two main goals. The first is to reduce the amount of e-waste filling up landfills across Australia by breathing new life into “old but good” computer equipment. At the same time, eReuse hopes help bridge the digital divide by getting that computing equipment into the hands of disadvantaged families.  Continue reading →

A new way of measuring customer satisfaction

Posted on by Carola Chappell

survey

We have a new way of measuring customer satisfaction in IT. From the 1st of July UNSW IT started to use a customer service metric called Net Promoter Score (NPS), which is defined as a measure of how likely our customers are to recommend us to a friend or a colleague, expressed as a score.

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